Organisational Help & Guidance Information

Voluntary and community action is all about building active and sustainable communities and ensuring your community have a voice.

Has your community or organisation got an idea for a project and not sure what to do next? CVSC organisation support and guidance is FREE and can help you and your community develop these ideas for new projects by-

  • Advising on the creation of a new group with all the related needs of a new committee

  • Creating a constitution/governing document for a new group or even review one that already exists

  • Charity registration, if appropriate

  • Discuss your idea and start developing it in preparation for grant applications if needed

  • Discuss policies that your group may be interested in adopting e.g. Welsh Language policy or Equal Opportunities policy

  • Offer general support as you move ahead and turn an idea into a real project.

We can also help with:

  • Accessing local and low cost training opportunities

  • Recruiting volunteers to drive your idea forward

  • Providing information sources

  • Publicity and promotion for your group

A chat always helps clarify things, so remember to get in touch and together we can get the ball rolling!

Also consider becoming a member organisation and you will have first access to our email newsletters and magazinesMore information here

Please click here to access the new TSSW Knowledge Hub resources. We will be updating the links below to the new resources

TSSW Information Sheets:


Getting Started

First Steps – from idea to action

Involving the community

Involving service users

Planning your work

Choosing legal structures

Charitable status

Where to go for help

Model Constituion for setting up a small charity

Charitable Incorporated Organisations

Running your organisation

Developing a strategic plan

The Business Plan

Effective meetings

Effective Annual General Meetings


Monitoring and evaluation

Risk Management

Health and Safety

Equal opportunities

Welsh Language – legal context


Data Protection & GDPR

Communy Action to tackle Climate Change

Where to go for help on action on climate change

Using freelance trainers and consultants

Environmental policy

Environmental Sustainability Management Systems

Impact and Impact measurement

Social Value Policy

Working with others

Consensus building

Community participation and engagement methods 



Customer Care 




Wales' International Development Network

Public law remidies-challenging decisions made by public bodies


Thinking about volunteering

Developing a volunteer strategy

Creating a Volunteering Policy

Recruiting, selecting and inducting volunteers

Attracting Welsh Speaking Volunteers

Equality and Diversity in volunteering

How to ensure volunteer satisfaction

Keeping volunteers safe

Risk assessment-volunteers based at home

Safeguarding and good management practices

Disclosure Barring Services 

Volunteers and the law

Volunteers and welfare benefits

Volunteer Expenses

Investing in volunteers

Supporting harder to place volunteers

Involving Young People as volunteers

Understanding mental health and volunteering

Volunteer Drivers

The economic value of volunteers

Employer Supported Volunteering

What do Volunteer Centres do in Wales?

Managing Volunteer exits

Volunteers and Insurance

Involving volunteers from overseas

The language of volunteering - terms explained

Managing concerns relating to volunteers

Promoting Welsh language through volunteering

Welcoming volunteers who are Asylum Seekers or Refugees

Carers and volunteering

Supporting volunteers who have Additional Learning Needs

Trustees and governance 

Principles of governance

Trustees duties and responsibilites

Governing body structures and honorary officers

Recruitment, selection and induction

Training and development for trustees

Working with the chief officer

Liability of trustees and governing body members

Trustee indemnity insurance

Winding up - the steps involved and alternative options

Register of people with Significant Control

Employing and managing people

Working in the voluntary sector

Employing staff for the first time

Drawing up a Job Specification

Advertising your vacancy

Selecting your candidate

Producing a written statement

Induction, training and development 

Supervision and appraisal



Redundancy Policy 

Health and safety policy

Sickness Policy

Family Friendly Policies

Maternity Policy

Paternity Policy

Adoption Policy

Right to request flexible working

Equal opportunities policy

Whistleblowing policy

Retirement Policy

Disciplinary Policy

Finding and getting money

Developing a fundraising strategy

Grants - fit for funding

Applying to funders

Accounting for volunteers' time in funding applications


Fundraising events

Fundraising legacies

Fundraising donations

Introduction to procurement

Introduction to tendering

Developing a successful tender 

Costing your tender


Charity Shops

Giving (sources of funding)

Tax effective giving

Introduction to payroll giving 

Payroll fundraising

Payroll Giving Consortia

Introduction to Gift Aid

Gift Aid Promotion 

Gift Aid Record Keeping

Gift Aid FAQ

Corporate funding

Specialist European Teams

Working together to raise income

Community Investment 

Managing Money 

Setting up a financial system

Setting a budget

Full cost recovery

Monitoring expenditure and budget

Financial controls

Annual Accounts and audit



Reserves policy


Avoiding fraud

Ensuring you have a good reserve policy

How reserves should be invested

How to write a good investment policy 



Running buildings


Information Technology


Intellectual Property

Promotion and Marketing

Communications and marketing plan

Creating effective marketing and publicity materials

Preparing newsletters

Working with the media

Effective press releases

The annual report

Website development and maintenance

Accessible formats and languages

New and Social Media in the Voluntary Sector

Campaigning and influencing

Who represents me?

Introduction to Welsh devolution and the Government of Wales Act 2006

National Assembly for Wales and the Welsh Government

Assembly business and committees

Making legislation

The National Assembly for Wales Commission

Petitioning the National Assembly for Wales

The National Assembly for Wales - basic Facts & Glossary

Local government information

Planning a Campaign

Campaigning and lobbying techniques

Local Authority Plans and Strategies

Local Government Scrutiny 

Town and Community Councils

Climate Change

Introducing Climate Change

Why climate changes issues are important for the third sector

Climate change as part of sustainable development

Climate change social justice - impacts on vulnerable groups

Climate change and environmental justice

Climate change and energy

Climate change and housing

Climate change and livelihoods 

Climate change and health

Climate change and transport

Reduce your organisation or group's carbon footprint

Take local community level action on climate change 

Providing a bilingual service

Your organisation can benefit from working bilingually: To promote equality and be recognised as an example of good practice To increase your public profile To expand financial and practical support for your work To strengthen your appeal to bilingual volunteers and staff To offer Welsh speakers...

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Community and Voluntary Support Conwy
7 Rhiw Rd, Colwyn Bay LL29 7TG

  • Company Limited by Guarantee 3867751
  • Registered Charity Number: 1151397